Cancellation of Appointments Policy

POLICY STATEMENT: 

CANCELLATION (OF APPOINTMENTS)

DPO COMMITMENT & POLICY OVERVIEW

Dynamic Prosthetics & Orthotics Pty Ltd are committed to providing the highest standards of care and professionalism.

• We make every effort to ensure our patients can secure and attend bookings which meet their needs.

• We also endeavour to offer/make clinic appointments available within the timeliest time frame possible.

We therefore request that we are notified as soon as possible if you are unable to attend a scheduled appointment at any of our Clinics.  This ensures we can open this booking for other patients who may benefit from this appointment being available.

A cancellation fee will apply for any appointments

• not attended (and without advance notification)
• cancelled without 24 hours’ notice

The cancellation fee will be charged at a minimum rate of $60.

We understand that circumstances occur which may result in patients not being able to attend scheduled appointments.  If you become aware that you are unable to attend any of your scheduled appointments, please contact reception immediately to discuss the matter.

Any enquiries regarding Dynamic Prosthetics & Orthotics Cancellation Policy Statement should be directed to

• Deborah Heyns (Director) – Dynamic Prosthetics & Orthotics
• Email: admin@dynamicpno.com.au
• Telephone: (07) 5441 5135

RECORD OF VERSION REVIEWS/REVISIONS

This policy statement was approved by DPO Management in February 2021

Review will be conducted on an annual basis, unless otherwise required due to operational considerations

Version

Date

Purpose of Review/Revision

_{(approved/annual/operational /rescinded)}

Description/Comments

Management Approval

V1

07/21

Approved

Deborah Heyns

V2

15/11/22

Annual

No Change

Deborah Heyns

V3

23/11/23

Annual

No Change

Deborah Heyns

Legend – Purpose of Review/Revision

Approved

New Policy Statement

Annual

Scheduled Review

Operational

Review initiated as a result of operational requirements/change etc outside of scheduled review period

Rescindment

Policy Statement rescinded e.g. no longer required

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