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At Dynamic Prosthetics & Orthotics, we pride ourselves in our excellent customer service and communication, and we would like to update you with the NDIS PROCESS and a TIMELINE as to what happens after your initial assessment.
If at any point you have a question about the process, please not hesitate to contact our offices on 07 5441 5135 and our friendly staff will assist you in any way they can.
Our Prosthetist will now complete the NDIS AT P&O Assessment documentation. This is an assessment document created by the NDIS, and the assessment includes all of your personal information, goals and justifications for the prosthetics that you need. This can take up to 1 week to complete after your first appointment. Our admin team will then email you the assessment for you to have a look through and sign and return to us.
Once we have received the assessment back, we will email the assessment and quote through to the NDIS for their approval within 1 week of receiving the assessment back from you.
Once the NDIS has received the email, they send one back to us confirming their receipt of the documents and give us a reference number for our records. It can take up to 2 weeks for the NDIS to respond to us with this information.
From then on it is out of our hands, and we recommend you calling the NDIS every week to chase up the approval of your quote. We find this makes a significant difference in approval time.
If further justification is needed by the NDIS for your prosthetics, we will be notified and we will contact you with an update and respond to their request ASAP.
Once we receive written confirmation that your Quote has been approved, we will call you within 48 hours to arrange a casting appointment. We aim to have all our prosthetic jobs completed in 6-8 weeks.
This timeline is just an estimate and can change, but we promise to keep you updated at all times.
↓ (Can take up to 1 week)
P&O Assessment completed and emailed to Patient for signature
↓ (Please return to as ASAP)
Assessment Returned to us by Patient
↓ (Can take up to 1 week)
Assessment and Quote emailed to the NDIS
↓ (Can take up to 2 weeks)
NDIS Responds with reference number
NB – Patient to follow up with the NDIS weekly
↓ (Can take up to 3 months)
NDIS approves quote
↓ (48 Hours)
Patient returns for Casting appointment
↓ (6-8 Weeks)