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Quality Policy

POLICY STATEMENT - QUALITY

DPO COMMITMENT & POLICY OVERVIEW

Dynamic Prosthetics & Orthotics and it’s employees are committed to the demonstration of Quality practices and processes.

Dynamic Prosthetics & Orthotics is committed to ensuring that policies, procedures and processes in place to ensure quality will be experienced consistently across all aspects of our operations and customer service, and to continuously improve our services and standards.

Our Quality Objectives are to ensure…

  1. Exceptional client service & satisfaction standards
  2. Maintain the retention and acquisition of qualified and highly competent staff
  3. Excellence in reliability and performance
  4. Safety of all clients, staff, contractors, and visitors
  5. Suppliers are providing high quality, durable and ‘optimal for use’ parts
  6. Continuous review and improvement of service and product delivery
  7. Compliance with
    1. AOPA Competency Standards for Australian Orthotists Prosthetists – May 2014
    2. Associated industry & funding bodies standards

Any enquiries regarding Dynamic Prosthetics & Orthotics Quality Policy or Quality Policy Statement should be directed to

  • Deborah Heyns (Director) – Dynamic Prosthetics & Orthotics
  • Email: admin@dynamicpno.com.au
  • Telephone: (07) 5441 5135

RECORD OF VERSION REVIEWS/REVISIONS

This policy statement was approved by DPO Management in February 2021

Review will be conducted on an annual basis, unless otherwise required due to operational considerations

Version

Date

Purpose of Review/Revision

(approved/annual/operational /rescinded)

Description/Comments

Management Approval

V1

02/21

Approved

Deborah Heyns

V2

07/21

Operational

Surveillance Audit

Deborah Heyns

V3

11/22

Annual

No Change

Deborah Heyns

V4

11/23

Annual

No Change

Deborah Heyns

Legend – Purpose of Review/Revision

Approved

New Policy Statement

Annual

Scheduled Review

Operational

Review initiated as a result of operational requirements/change etc outside of scheduled review period

Rescindment

Policy Statement rescinded e.g. no longer required
           

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